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    Osprey London

    • 18 UK RETAIL STORES
    • 16 YEARS TRADING VIA E-COMMERCE
    PrimaNet manages the increased complexity of Osprey's extended distribution network and provides a seamless experience to customers through all channels.
    BACKGROUND

    OSPREY LONDON is a British luxury leather, lifestyle and retail company, founded by Graeme Ellisdon in 1980. Originally creating handmade leather belts, the business expanded into bags and accessories for men and women along with a diverse homeware range.

    With impressive growth, it is now a truly multi channel company selling to customers via retail stores, outlets, an ecommerce site and independent wholesale accounts.

    PARTNERING WITH PRIMA

    With their ambitious growth plans, expanding product ranges and the opening of a new flagship store in 2014, OSPREY LONDON identified the need for a multi channel software package that would provide a scalable, robust solution to all their business processes.

    The business was keen to work with an experienced and knowledgeable ERP provider, committed to adding value through the implementation process by challenging current processes, offering proactive guidance and support and demonstrating a desire to build long-term, meaningful relationships.

     

    IMPACT

    OSPREY LONDON had clear objectives and requirements for a solution to manage the increased complexity of their extended distribution network. The solution also needed to provide a seamless customer experience across all channels, to which we offered a single solution for stock control with real-time data for enhanced planning, monitoring and responsiveness.

    Our teams worked closely together to successfully deliver the project and following go-live, PrimaNet soon brought tangible benefits to OSPREY LONDON. Just a few months after going live, the system added measurable efficiency to their operations with instant access to crucial information, thus allowing the company to easily deliver exceptional customer service on all levels.

    LET'S GET STARTED

    Get in touch and one of our team will be in contact to see how PrimaNet can work for you!





      • PRIMANET PROVIDES A DEEPER UNDERSTANDING OF OSPREY'S CUSTOMER DEMAND FROM ALL CHANNELS.
        DISCOVER MORE & DOWNLOAD CASE STUDY.

      DOWNLOAD CASE STUDY HERE

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      Our products are the result of decades of expertise. But what really matters to us is building long-term relationships, so we understand your needs and can help you achieve your goals.