OSPREY LONDON is a British luxury leather, lifestyle and retail company, founded by Graeme Ellisdon in 1980. Originally creating handmade leather belts, the business expanded into bags and accessories for men and women along with a diverse homeware range. With impressive growth, it is now a truly multichannel company selling to customers via retail stores, outlets, an ecommerce site and independent wholesale accounts. With their ambitious growth plans, expanding product ranges and the opening of a new flagship store in 2014, OSPREY LONDON identified the need for a multichannel software package that would provide a scalable, robust solution to all their business processes.
The business was keen to work with an experienced and knowledgeable ERP provider, committed to adding value through the implementation process by challenging current processes, offering proactive guidance and support and demonstrating a desire to build long-term, meaningful relationships. Our expert team therefore fulfilled all of OSPREY LONDON’s requirements whilst sharing their important customer service ethos.
OSPREY LONDON had clear objectives and requirements for a solution to manage the increased complexity of their extended distribution network. The solution also needed to provide a seamless customer experience across all channels, to which we offered a single solution for stock control with real-time data for enhanced planning, monitoring and responsiveness.
Our teams worked closely together to successfully deliver the project and following go-live, PrimaNet soon brought tangible benefits to OSPREY LONDON. Just a few months after going live, the system added measurable efficiency to their operations with instant access to crucial information, thus allowing the company to easily deliver exceptional customer service on all levels.
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“As a company, customer service is of great importance to us and it was important to partner with a company which shares our ethos. Prima's understanding of the industry is immediately obvious and we looked forward to going live with PrimaNet.”
“The Prima team has been fantastic to work with and has provided the support we needed throughout the implementation project. We are now looking together at subsequent PrimaNet solutions to add further value to our business.”