Seamless Consumer Ordering Via A Single User Interface
Enable your business to deal seamlessly with all aspects of customer orders, queries & returns
Bring together all the functionality required by a Customer Service Team in one screen
Empower you to build strong partnerships with customers, improving retention and spend
Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce
- 100+ LICENSED BRANDS
- 35+ YEARS IN BUSINESS
- 25+ YEARS PARTNERSHIP WITH PRIMA
In today’s demanding trading environment, apparel companies are using multiple routes to market, including; Wholesale, Retail, Concessions, Mail Order and e-Commerce. Customer service teams need to support each separate channel to maximise sales and secure a first class shopping experience for each customer.
PrimaNet’s omni-channel Customer Service Management module empowers businesses to deal seamlessly and quickly with all aspects of customer ordering, queries, or returns via a single-user interface. This in turn, builds stronger relationships with customers increasing the regularity of visits, average spend and encourages them to continue shopping with you in the future.
Operators are able to recommend items based on purchase history and advise on up, and cross-selling opportunities. Query progression is systemised to ensure timely reponses, direct links to payment service providers ensures payments are authorised when an order is placed and improved business management information and sales analysis helps you to better understand trends and manage inventory levels.
LET'S GET STARTED
Get in touch and one of our team will be in contact to see how PrimaNet's customer service software can work for you!
LOCAL AND OFFSHORE MANUFACTURING
STOCK PLANNING AND MERCHANDISING
PRODUCT LIFECYCLE MANAGEMENT (PLM)