As part of our project process, we firmly believe that effective user training is vital for success. Your team will be trained on the day-to-day operations of the application by our Support Analysts, passing on their knowledge and expertise to your process managers and key users.
Each session is built upon a defined set of learning outcomes and objectives, so that everyone involved can understand the expectations and what we are looking to achieve together. Our approach to training is very much hands on rather than passive demonstrations, to ensure user confidence in the system. We also have a comprehensive feedback mechanism in place for the mutual benefit of both our businesses, whereby any necessary follow-up actions can be taken.
Following these formal ERP training sessions is a period for User Acceptance Testing. As one of the most important stages of the project, your users are asked to demonstrate their own capabilities of the solution. This provides an opportunity for users to gain confidence and familiarity of the system in a test environment through a range of relevant scenarios, as outlined during the business process investigation. Although this process is predominantly managed by the customer, our professional team are always on-hand to provide support as required.
“We felt comfortable with the team from the beginning; it was clear that Prima Solutions are specialists in their field and are a trusted and proven supplier with fantastic references. The size and focus of their expert team was also an attractive contributor. It was obvious from the start that everyone really understood our requirements and could add a great deal of value to the process, by translating our requirements into great business solutions.”
"It has been a pleasure to work with Prima Solutions. Our warehouse team has quickly taken to the new WMS and we are already able to process 6 or 7 times more garment in the same time in some key areas. The overall functionality is excellent, it is very user-friendly and the pre-pick, pack and hold function is the best we've seen. Accuracy is extremely high and we are working with real confidence."
“Our front line users have been really impressed by the increased visibility and flexibility of the PrimaNet system. We are already reaping the benefits of efficiencies gained through more streamlined processing. This means that staff can be more effective and proactive, adding real value to the business rather than being tied up with data processing.”
"We really enjoy working in partnership with Prima Solutions. The training and support has been first class. The software is user-friendly and gives us up to the minute information on key issues like costings, materials, finished goods and customer orders. This is supply chain software at its best and it really helps to give us a competitive edge."