As part of our project process, we firmly believe that effective user training is vital for success. Your team will be trained on the day-to-day operations of the application by our Support Analysts, passing on their knowledge and expertise to your process managers and key users.
Each session is built upon a defined set of learning outcomes and objectives, so that everyone involved can understand the expectations and what we are looking to achieve together. Our approach to training is very much hands on rather than passive demonstrations, to ensure user confidence in the system. We also have a comprehensive feedback mechanism in place for the mutual benefit of both our businesses, whereby any necessary follow-up actions can be taken.
Following these formal ERP training sessions is a period for User Acceptance Testing. As one of the most important stages of the project, your users are asked to demonstrate their own capabilities of the solution. This provides an opportunity for users to gain confidence and familiarity of the system in a test environment through a range of relevant scenarios, as outlined during the business process investigation. Although this process is predominantly managed by the customer, our professional team are always on-hand to provide support as required.
"“We have worked with Prima Solutions for over 15 years now. During that time, our business has changed into a true multichannel organisation. The software that Prima delivers not only facilitates these changes, but coupled with the expertise that the Prima team brings into the process, we have been able to manage each change with minimal disruption to our business.” "
"“We felt comfortable with the team from the beginning; it was clear that Prima Solutions are specialists in their field and are a trusted and proven supplier with fantastic references. The size and focus of their expert team was also an attractive contributor. It was obvious from the start that everyone really understood our requirements and could add a great deal of value to the process, by translating our requirements into great business solutions.”"