Our specialist team of industry experts are on-hand to ensure the successful delivery of our projects.
Implementation Analysts play a key role in user training and user acceptance testing, providing expert support and managing queries throughout this stage. They also play a key role in the readiness review which is held a few weeks prior to go-live, to ensure that users are trained and confident, the data take-on testing is complete and sequences defined and that the hardware, software and peripherals are all ready for go-live.
When the time comes to go-live with PrimaNet, our Implementation Analysts provide onsite support throughout this period to support the process, answer questions and support users. They also provide assistance for a shorter term after set-live as your team become accustomed to a new way of working, before the project progresses to our dedicated Helpdesk team.
We see our Implementation Analysts as Knowledge Transfer Agents – they are here to provide you with the knowledge and expertise required to be confident in using our system as a platform for future growth.
""It has been a pleasure to work with Prima Solutions. Our warehouse team has quickly taken to the new WMS and we are already able to process 6 or 7 times more garment in the same time in some key areas. The overall functionality is excellent, it is very user-friendly and the pre-pick, pack and hold function is the best we've seen. Accuracy is extremely high and we are working with real confidence.""
"“We have worked with Prima Solutions for over 15 years now. During that time, our business has changed into a true multichannel organisation. The software that Prima delivers not only facilitates these changes, but coupled with the expertise that the Prima team brings into the process, we have been able to manage each change with minimal disruption to our business.” "
"“We felt comfortable with the team from the beginning; it was clear that Prima Solutions are specialists in their field and are a trusted and proven supplier with fantastic references. The size and focus of their expert team was also an attractive contributor. It was obvious from the start that everyone really understood our requirements and could add a great deal of value to the process, by translating our requirements into great business solutions.”"