Implementation Support

Our specialist team of industry experts are on-hand to ensure the successful delivery of our projects.

Implementation Analysts play a key role in user training and user acceptance testing, providing expert support and managing queries throughout this stage. They also play a key role in the readiness review which is held a few weeks prior to go-live, to ensure that users are trained and confident, the data take-on testing is complete and sequences defined and that the hardware, software and peripherals are all ready for go-live.

When the time comes to go-live with PrimaNet, our Implementation Analysts provide onsite support throughout this period to support the process, answer questions and support users. They also provide assistance for a shorter term after go-live as your team become accustomed to a new way of working, before the project progresses to our dedicated Helpdesk team.

We see our Implementation Analysts as Knowledge Transfer Agents – they are here to provide you with the knowledge and expertise required to be confident in using our system as a platform for future growth.

“We felt comfortable with the team from the beginning; it was clear that Prima Solutions are specialists in their field and are a trusted and proven supplier with fantastic references. The size and focus of their expert team was also an attractive contributor. It was obvious from the start that everyone really understood our requirements and could add a great deal of value to the process, by translating our requirements into great business solutions.”

Dubarry

“The benefits we’ve seen aren’t just helping us to grow, but they also really help us to achieve our business aims. Cost savings and the ability to better service our customers have been extremely effective too, and are instrumental in pushing the business forwards with our ongoing developments.”

Price & Buckland

“As soon as we met with Prima Solutions, we recognised their expertise and experience within the sector. Rather than simply implementing a new IT application, the team demonstrated a genuine understanding of the business and looked to question and challenge our thoughts and assumptions.”

Curvy Kate

"It has been a pleasure to work with Prima Solutions. Our warehouse team has quickly taken to the new WMS and we are already able to process 6 or 7 times more garment in the same time in some key areas. The overall functionality is excellent, it is very user-friendly and the pre-pick, pack and hold function is the best we've seen. Accuracy is extremely high and we are working with real confidence."

BMB

“Our front line users have been really impressed by the increased visibility and flexibility of the PrimaNet system. We are already reaping the benefits of efficiencies gained through more streamlined processing. This means that staff can be more effective and proactive, adding real value to the business rather than being tied up with data processing.”

Mulberry

"We really enjoy working in partnership with Prima Solutions. The training and support has been first class. The software is user-friendly and gives us up to the minute information on key issues like costings, materials, finished goods and customer orders. This is supply chain software at its best and it really helps to give us a competitive edge."

Aykroyd & Sons