Seamless Consumer Ordering Via A Single User Interface
Disparate systems make processes slow
Process customer orders and provide faster response to queries in a single functionLearn More
Lack of sales history?
Operators can recommend items to a customer based on purchase history for simplified up and cross-selling opportunitiesLearn More
Missed communication causing issues?
Systemised customer query progression ensures a timely response every timeLearn More
Do your current systems not talk to each other?
Single view of orders placed on the website or via customer services team provides improved business dataLearn More
Sales lost due to missing services?
Direct links to payment service providers to authorise payment at time of orderLearn More
Screens can be set so that the operator and customer can view the same web pages at the same time to give valuable adviceLearn More
OUR SOLUTION WILL:
Enable your business to deal seamlessly with all aspects of customer orders, queries & returns
Bring together all the functionality required by a Customer Service Team in one screen
Empower you to build strong partnerships with customers, improving retention and spend
Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce
In today’s Multi-channel trading environment, apparel companies are utilising multiple routes to market including Wholesale, Retail, Concessions, Mail Order and eCommerce. Customer service teams need to support each separate channel to maximise sales and secure a first class shopping experience for each customer.
PrimaNet’s omni-channel Customer Services module empowers you to build a strong partnership with your customers that sees them increase their regularity of visits, increase average spend and encourage them to continue to shop with you.REQUEST A DEMO