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See Our Solutions
Wholesale CRM

Seamless Consumer Ordering Via A Single User Interface

fashion crm software

Disparate systems make processes slow

Process customer orders and provide faster response to queries in a single function

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Lack of sales history?

Operators can recommend items to a customer based on purchase history for simplified up and cross-selling opportunities

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Missed communication causing issues?

Systemised customer query progression ensures a timely response every time

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Do your current systems not talk to each other?

Single view of orders placed on the website or via customer services team provides improved business data

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Sales lost due to missing services?

Direct links to payment service providers to authorise payment at time of order

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Incompatible systems?

Screens can be set so that the operator and customer can view the same web pages at the same time to give valuable advice

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  • Enable your business to deal seamlessly with all aspects of customer orders, queries & returns

  • Bring together all the functionality required by a Customer Service Team in one screen

  • Empower you to build strong partnerships with customers, improving retention and spend

  • Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce

In today’s Multi-channel trading environment, apparel companies are utilising multiple routes to market including Wholesale, Retail, Concessions, Mail Order and eCommerce. Customer service teams need to support each separate channel to maximise sales and secure a first class shopping experience for each customer.

PrimaNet’s omni-channel Customer Services module empowers you to build a strong partnership with your customers that sees them increase their regularity of visits, increase average spend and encourage them to continue to shop with you.