Disparate systems make processes slow
Process customer orders and provide faster response to queries in a single functionLearn More
Lack of sales history?
Operators can recommend items to a customer based on purchase history for simplified up and cross-selling opportunitiesLearn More
Missed communication causing issues?
Systemised customer query progression ensures a timely response every timeLearn More
Do your current systems not talk to each other?
Single view of orders placed on the website or via customer services team provides improved business dataLearn More
Sales lost due to missing services?
Direct links to payment service providers to authorise payment at time of orderLearn More
Screens can be set so that the operator and customer can view the same web pages at the same time to give valuable adviceLearn More
OUR SOLUTION WILL:
Enable your business to deal seamlessly with all aspects of customer orders, queries & returns
Bring together all the functionality required by a Customer Service Team in one screen
Empower you to build strong partnerships with customers, improving retention and spend
Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce
"We needed a business system to support our retail operation and having looked at a number of point-of-sale applications, we then met up with Prima Solutions. Rather than simply talk about point-of-sale, they listened to our requirements, carefully and thoughtfully questioned our needs and very quickly we jointly recognised that what we were really asking for was a solution that could help manage our customer requirements and improve the service we could offer."