Customer Management & CRM

fashion crm software

Disparate systems make processes slow

Process customer orders and provide faster response to queries in a single function

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Lack of sales history?

Operators can recommend items to a customer based on purchase history for simplified up and cross-selling opportunities

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Missed communication causing issues?

Systemised customer query progression ensures a timely response every time

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Do your current systems not talk to each other?

Single view of orders placed on the website or via customer services team provides improved business data

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Sales lost due to missing services?

Direct links to payment service providers to authorise payment at time of order

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Incompatible systems?

Screens can be set so that the operator and customer can view the same web pages at the same time to give valuable advice

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OUR SOLUTION WILL:

  • Enable your business to deal seamlessly with all aspects of customer orders, queries & returns

  • Bring together all the functionality required by a Customer Service Team in one screen

  • Empower you to build strong partnerships with customers, improving retention and spend

  • Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce

ENHANCE & DELIVER EXCELLENT CUSTOMER SERVICE