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Customer Service Management

CUSTOMER SERVICE MANAGEMENT SOFTWARE
Get the insights you need, keep the team informed and provide excellent customer service

Seamless Consumer Ordering Via A Single User Interface


RESPOND FASTER

Process customer orders and provide a faster response to queries in a single function
BETTER INFORMATION

Operators can recommend items based on purchase history for simplified up and cross-selling opportunities
TIMELY RESPONSES

Systemised customer query progression ensures a timely response every time
IMPROVED BUSINESS DATA

Single view of orders placed on the website or via customer services team provides improved business data
PAYMENT AUTHORISATION

Direct links to payment service providers to authorise payment at time of order
VALUABLE ADVICE

Screens can be configured so that the operator and customer can view the same web pages at the same time to give valuable advice
our solution will
  • Enable your business to deal seamlessly with all aspects of customer orders, queries & returns

  • Bring together all the functionality required by a Customer Service Team in one screen

  • Empower you to build strong partnerships with customers, improving retention and spend

  • Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce

  • 100+ LICENSED BRANDS
  • 35+ YEARS IN BUSINESS
  • 25+ YEARS PARTNERSHIP WITH PRIMA
PrimaNet's software provides one networked solution for the entire business.

In today’s demanding trading environment, apparel companies are using multiple routes to market, including; Wholesale, Retail, Concessions, Mail Order and e-Commerce. Customer service teams need to support each separate channel to maximise sales and secure a first class shopping experience for each customer.

PrimaNet’s omni-channel Customer Service Management module empowers businesses to deal seamlessly and quickly with all aspects of customer ordering, queries, or returns via a single-user interface. This in turn, builds stronger relationships with customers increasing the regularity of visits, average spend and encourages them to continue shopping with you in the future.

Operators are able to recommend items based on purchase history and advise on up, and cross-selling opportunities. Query progression is systemised to ensure timely reponses, direct links to payment service providers ensures payments are authorised when an order is placed and improved business management information and sales analysis helps you to better understand trends and manage inventory levels.

 

LET'S GET STARTED

Get in touch and one of our team will be in contact to see how PrimaNet's customer service software can work for you!

INTRODUCING PRIMANET
PrimaNet is the name of our suite of specialist omni-channel business systems, providing the ultimate apparel ERP software for your business. Our software and services cover all aspects of the supply chain, including:
  • LOCAL AND OFFSHORE MANUFACTURING

  • WAREHOUSE MANAGEMENT

  • OMNI-CHANNEL SALES

  • STOCK PLANNING AND MERCHANDISING

  • PRODUCT LIFECYCLE MANAGEMENT (PLM)

  • BUSINESS INTELLIGENCE

CONNECTED SOFTWARE SOLUTIONS TO POWER YOUR BUSINESS


Each facet of the fashion industry poses different opportunities and challenges. We understand your industry, tailor our solutions to your business and provide a platform for growth. Embrace true omni-channel processing with a single view of your products and customers in real-time.

Group 114 How to choose the right ERP system for your business.

FREE E-BOOK

Get in touch and one of our team will be in contact to see how PrimaNet can work for you! DOWNLOAD YOUR FREE E-BOOK NOW
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GET YOUR FREE E-BOOK ON How to choose the right ERP system for your business.

Choosing a multichannel ERP system can have a very positive effect on your company, bringing with it many benefits.

However, ensuring that you choose the correct ERP solution for your business is a considerable factor in whether that system will deliver as promised.

Our free ebook will guide you in what to look for when selecting a system to meet your needs.

SPEAK WITH OUR TEAM TODAY
Our products are the result of decades of expertise. But what really matters to us is building long-term relationships, so we understand your needs and can help you achieve your goals.