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    See Our Solutions

    Customer Relationship Management

    CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
    Get the insights you need, keep the team informed and provide excellent customer service

    Seamless Consumer Ordering Via A Single User Interface


    RESPOND FASTER

    Process customer orders and provide faster response to queries in a single function
    BETTER INFORMATION

    Operators can recommend items based on purchase history for simplified up and cross-selling opportunities
    TIMELY RESPONSES

    Systemised customer query progression ensures a timely response every time
    IMPROVED BUSINESS DATA

    Single view of orders placed on the website or via customer services team provides improved business data
    PAYMENT AUTHORISATION

    Direct links to payment service providers to authorise payment at time of order
    VALUABLE ADVICE

    Operator and customer can view the same web pages at the same time to give valuable advice
    our solution will
    • Enable your business to deal seamlessly with all aspects of customer orders, queries & returns

    • Bring together all the functionality required by a Customer Service Team in one screen

    • Empower you to build strong partnerships with customers, improving retention and spend

    • Support multi-channel trading environments including; Wholesale, Retail, Concessions, Mail Order and E-Commerce

    • 100+ LICENSED BRANDS
    • 35+ YEARS IN BUSINESS
    • 25+ YEARS PARTNERSHIP WITH PRIMA
    PrimaNet's software provides one networked solution for the entire business.

    In today’s multi-channel trading environment, apparel companies are using multiple routes to market, including; Wholesale, Retail, Concessions, Mail Order and e-Commerce. Customer service teams need to support each separate channel to maximise sales and secure a first class shopping experience for each customer.

    PrimaNet’s omni-channel Customer Relationship module empowers businesses to deal seamlessly and quickly with all aspects of customer ordering, queries, or returns via a single-user interface. This in turn, builds stronger relationships with customers increasing the regularity of visits, average spend and encourages them to continue shopping with you in the future.

    Operators are able to recommend items based on purchase history and advise on up, and cross-selling opportunities. Query progression is systemised to ensure timely reponses, direct links to payment service providers ensures payments are authorised when an order is placed and improved business management information and sales analysis helps you to better understand trends and manage inventory levels.

     

    LET'S GET STARTED

    Get in touch and one of our team will be in contact to see how PrimaNet can work for you!





      INTRODUCING PRIMANET

      PrimaNet is the name of our suite of specialist omni-channel business systems, providing the ultimate apparel ERP software for your business. Our software and services cover all aspects of the supply chain, including:
      • LOCAL AND OFFSHORE MANUFACTURING

      • WAREHOUSE MANAGEMENT

      • OMNI-CHANNEL SALES

      • STOCK PLANNING AND MERCHANDISING

      • PRODUCT LIFECYCLE MANAGEMENT (PLM)

      • BUSINESS INTELLIGENCE

      CONNECTED SOFTWARE SOLUTIONS TO POWER YOUR BUSINESS


      Each facet of the fashion industry poses different opportunities and challenges. We understand your industry, tailor our solutions to your business and provide a platform for growth. Embrace true omni-channel processing with a single view of your products and customers in real-time.

      SPEAK WITH OUR TEAM TODAY
      Our products are the result of decades of expertise. But what really matters to us is building long-term relationships, so we understand your needs and can help you achieve your goals.