Stedman Corporate Clothing is an owner-managed corporate clothing provider that has been trading successfully since 1989. Following steady and continued growth, the company outgrew its existing Sage computer systems and they decided to look for a specialist industry package with specific requirements in mind. With customer service being paramount, compiling accurate information was becoming more time-consuming, making quick responses difficult. The new system had to provide timely, accurate and up-to-date information about stock, deliveries, despatches, orders and historical information, which led Stedman CC to choose our specialist software in the summer of 2002.
Implementing the PrimaNet Order Management and Information Management modules has enabled Stedman CC to streamline their business processes and more effectively manage orders to be proactively responsive to customer requirements. For example, Stedman CC now offer a sophisticated distribution service so that when customers have placed an order they can call them off from stock as required and send the stock to the required location using the system. PrimaNet has also simplified account management, especially in terms of bespoke clothing by which Stedman CC can now give a much quicker response to customer enquiries, rather than relying on the knowledge of individuals within the team.
Stedman CC’s long-standing customers have really reaped the benefits of the investment. They now receive monthly reports of what stock has been called off and what is available to help them manage their corporate clothing more effectively and budget for the future using our software’s unique flexibility.
Investing in a fully integrated system has truly strengthened the infrastructure at Stedman CC, supporting their continued business development and growth. Using our team’s expertise, the company has been able to create a more productive environment than ever before, leaming to work in a slightly different way to before but with huge benefits. Freeing up time using PrimaNet means Stedman CC can offer an enhanced service to customers and have more time to strategically develop the business.
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"PrimaNet is comprehensive and full of functionality, so it will continue to meet our growing needs as a business. This was one of the reasons why we chose Prima Solutions as our IT provider. The software simply outshines every other system on the market – it was the only one that hit the mark."
TERESA STEDMANMANAGING DIRECTOR
"Our relationship with Prima Solutions is excellent. In the early stages we identified areas of the software that could be developed to meet the closer needs of corporate clothing companies. Prima Solutions listened to us and introduced our ideas into the standard solution. Would I recommend Prima Solutions and their software? I would whole-heartedly. It is a fantastic system and the people at Prima Solutions are genuine and helpful. We have had great support throughout. We're all really impressed."
TERESA STEDMANMANAGING DIRECTOR
"This new system is so flexible. We can help our customers with forecasting their corporate clothing and look at costs and 'what if' scenarios to help them manage their budgets. Being able to hold order and stock information centrally, have such easy access to it and be able to produce comprehensive reports makes us more efficient and really supports the relationship with our customers."