Ballyclare Limited supplies personal protective equipment (PPE) and workwear to some of the UK’s biggest organisations including Mercedes, Network Rail and several UK police forces and fire brigades. Both a manufacturer and service provider, Ballyclare caters for the needs of over 250 customers who choose from nearly 15,000 style lines ranging from everyday workwear to fire-resistance clothing and all in between. Therefore, control and precise supply chain planning are critically important to Ballyclare in providing the right items in the right place at the right time.
PrimaNet is a major component of Ballyclare’s daily operations, providing a platform for every aspect of the company’s finance, purchasing, customer ordering and stock management processes. It has been a crucial element in underpinning their demand for control and delivering huge improvements to customer service, stock availability, cost control, productivity and profitability.
Cracking the Service Delivery Code
The PPE market places unique demands on supplying companies, with non-negotiable requirements for quality control and compliance with stringent health and safety requirements, as well as the need to be lightweight and stylish. Because such garments are subject to far greater wear and tear, maintaining them is crucial for the customer. With this in mind, our software was selected to underpin a service-led approach to manufacture and supply that operates 365 days a year, balancing both domestic and international operations. Using our system, Ballyclare can deliver a fully-managed service that covers the entire lifecycle of all customer garments – from specification and manufacture through to delivery, cleaning, collection, repair and replacement.
Ballyclare’s legacy system was complex, unwieldy and didn’t provide the fingertip control needed to support the business model and provide relevant management information. However, our Wardrobe Management module means Ballyclare can manage stock with great precision right down to garment and wearer levels, whilst delivering the managed service capability for providing the end-to-end outsourced clothing solution for customers.
"Automation is the key. With PrimaNet, we can deliver a fully-managed service that covers the entire lifecycle of all customer garments - from specification and manufacture through to delivery, cleaning, collection, repair and replacement."
"We were asking a lot from the new system: we needed significant improvements across management information and reporting, streamlined processes for improved productivity, better cost control, stock control and visibility plus total precision for order placement and fulfilment. With distributed processing across multiple sites handling around 10,000 transactions a day, our 70 plus users demand ease of use, with a familiar, Windows look and feel and Internet access for customers and suppliers. PrimaNet has ticked every box."
"At the stock management level, PrimaNet has outperformed all expectations. The PPE market is subject to many variables, from seasonality and speed of delivery to volumes and the precise personalisation of garments."