Since 1980, Edward Green
has been handcrafting gentleman’s shoes made of the finest quality calfskin. From humble beginnings in a small factory in Northampton, the company quickly gained a reputation for making the finest shoes in England. Each craftsman is trained to have a passion for the greatest quality of excellence when making each and every pair, therefore taking several weeks for a number of teams of skilled craftsmen to produce to uphold Edward Green’s exceptional reputation.
Operating through a well-established distributor channel and two high class retail stores, the business continues to focus on quality in terms of materials, craftsmanship and customer service. A growing business that understands the value and importance of service, Edward Green chose to partner with us to implement a new Customer Services application to manage the retail division of their business.
As well as providing point-of-sale functionality
and a customer ordering point, our Customer Services
solution provides instant access to information which allows Edward Green to instantly review individual customer details in a single screen. The information provided includes current orders, buying history, preferences, correspondence etc. and ensures that Edward Green get to know their customers as individuals.