Cooneen Group

Established in the 1960s, the Cooneen Group of companies operate four different clothing supply businesses with very different processes, selecting PrimaNet as the best system to handle these diversely challenging requirements in their unique ways:

  • Cooneen by Design: excelling in the children’s character nightwear market and leading supplier to UK retailers with a wide portfolio of licenses. Our Product Development module has been essential in managing and developing their seasonal products.
  • Cooneen Protection: supplying personal protective systems to the UK, European and Worldwide police and military markets and PPE for emergency services markets. Integrated product traceability has been vital in providing the effective ‘lifetime’ management of body armour products, using serial number and batch tracking, material tracking and service history.
  • Cooneen Defence: Supplying over 3 million state-of-the-art garments to the police, military, utility and civilian workwear markets. PrimaNet provides close integration of stock, sales orders and purchase orders with an overall view, which has been important in managing MOD contracts with XML integration to their systems. The Gateway functionality in PrimaNet also enables the business to more easily make new contracts operational by quickly importing relevant personnel information.
  • Cooneen at Work: a successful provider of fully managed services to a wide range of public and private sector organisations for uniforms, career wear, PPE and related products and accessories. With a key focus on delivering exceptional customer service, PrimaNet wardrobe management allows this as part of the standard functionality.

Despite differences between operations, our system has allowed Cooneen to introduce common processes across the group in many areas such as Sales Order Processing, Purchase Order Processing and Stock Control. Another key benefit of a single system means that staff can switch between companies at times of peak workload as necessary, allowing clear measurement of processing times and capacities.

By replacing disparate systems with PrimaNet, Cooneen have streamlined their processes, simplified their IT platform and introducing a single reporting structure across all companies. This provides meaningful comparisons whilst eliminating the issue of varying department reporting figures.

Customer service is a key differentiator for Cooneen and our integrated PrimaNet system provides them with consolidated information and end-to-end analysis of sales, purchase orders and stock to deliver this service. Plus, business performance measurement across the group is now a streamlined process that allows Cooneen to proactively manage the business by identifying trends and issues as they arise, to take actions before problems emerge.

“It is clear that the team at Prima Solutions really understood the process requirements of our diverse business and the particular nuances associated with it. They demonstrated a detailed understanding of the specific issues we face with differing company requirements and worked with us to match the system processes to each business, and across the group, to enable us to operate more effectively.”

NEVILLE MCILWRATH
BUSINESS SUPPORT DIRECTOR

“One of the key benefits of being able to use a single system across the whole group means that our staff can switch between companies at times of peak workload as necessary, allowing us to clearly measure processing times and capacities so that we are confident in our staffing levels. We have also been able to dramatically reduce stock taking to the point where we just need an occasional audit."

NEVILLE MCILWRATH
BUSINESS SUPPORT DIRECTOR

“Having one source of reporting data provides a more meaningful comparison of the individual business operations. It makes life much easier from a management perspective, as we have eliminated the issue of varying departmental reporting figures and different interpretation of information.”

NEVILLE MCILWRATH
BUSINESS SUPPORT DIRECTOR

“This single view of information means that we can give our customers a fast, accurate response to queries relating to order progress, stock availability and delivery status. Similarly, with product development, all design and development related data sits in one place, giving our staff the ability to respond quickly to customer and supplier queries with accurate information.”

NEVILLE MCILWRATH
BUSINESS SUPPORT DIRECTOR

“One very significant benefit is the streamlined reporting which allows us to deliver targeted, scheduled reports automatically by email at specified times, such as weekly sales margin reports. Over time we will really see the benefit of historical information for sales, margin and despatch.”

NEVILLE MCILWRATH
BUSINESS SUPPORT DIRECTOR